Customer Service Specialist

Edgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to foster a diverse, inclusive, and respectful environment where every team member can flourish and celebrate our shared achievements.

Customer Service Specialist 

Location: Warsaw, Poland 
Function: Customer Service 
Working Pattern: Hybrid 

Making Useful Things Joyful 

At Edgewell, we're behind some of the world's most trusted brands, including Wilkinson Sword, Schick, Billie, Bulldog, Hawaiian Tropic, Wet Ones and Jack Black. 

But we're about much more than the products we make. 

We are a global team of 6,200 visionaries, doers, and makers. We bring joy to more than 50 countries, keeping a keen eye on efficiency and sustainability. We’re also passionate about maintaining a diverse, inclusive, and respectful environment where our teammates can thrive. We are curious, collaborative and passionate about making everyday experiences better. We believe great ideas can come from anywhere, and we're committed to creating an environment where everyone feels valued, included and empowered to make an impact. 

If you're looking for a place where your voice matters, your development is supported and your work can make a real difference, we'd love to meet you. 

Move Forward: The Opportunity 

Reporting to the Customer Service Manager, you will support customers throughout the order-to-delivery process, ensuring orders, invoices and customer information are managed accurately and in line with internal procedures. This role is important in delivering a reliable and responsive customer experience while collaborating with customers, carriers, warehouses and international colleagues. You will build valuable experience within a global consumer goods business and contribute directly to smooth order fulfilment and customer satisfaction. 

• Process incoming customer orders received by email and EDI. 

• Book customer invoices and issue invoices and credit notes accurately. 

• Manage product availability and maintain accurate information in system databases. 

• Monitor stock orders and deliveries to customers, following up on any issues. 

• Handle customer queries and complaints, working with colleagues and managers to identify effective solutions. 

• Provide high-quality service, advice and technical support to customers in English and Polish. 

• Prepare and maintain accurate documents and reports for future reference. 

• Cooperate with carriers and warehouse partners to support smooth order fulfilment. 

Listen Up. Speak Up: What You'll Bring 

We know that nobody matches every requirement perfectly. 

If you're excited about this opportunity but your experience doesn't align with every qualification listed, we'd still encourage you to apply. We'd love to learn more about what you could bring to the role and our team. 

You will be a customer-focused and organised professional who can manage multiple priorities, work autonomously and collaborate effectively with customers and colleagues across international locations. You communicate clearly, take ownership and enjoy finding practical solutions. 

• Experience in customer service, order management or administration, ideally within FMCG or another fast-paced environment. 

• Fluency in spoken and written Polish and English. 

• A customer-first mindset with confident telephone and email communication skills. 

• Strong organisation and attention to detail, with the ability to manage several tasks at once. 

• A proactive and collaborative approach to resolving customer and delivery issues. 

• Confidence using Microsoft Office and business systems; SAP experience is advantageous. 

• Ability to work independently while contributing positively to a supportive team. 

• A university degree or equivalent relevant experience. 

People First: Why Join Edgewell? 

When you join Edgewell, you'll find: 

• A supportive and collaborative culture. 

• Opportunities to grow and develop your career. 

• Leaders who encourage fresh thinking and new ideas. 

• Meaningful work with iconic global brands. 

• A hybrid working pattern, with flexibility where possible. 

• An inclusive environment where people can be themselves. 

• Colleagues who genuinely care about each other’s success. 

• An attractive salary and benefits package. 

We believe our best work happens when people feel valued, respected and empowered to contribute. 

Ready To Move Forward With Us? 

If you're excited by the opportunity to join a team that's passionate about Making Useful Things Joyful, we'd love to hear from you. 

Apply today with an up-to-date CV in English and your salary expectations and take the next step in your career with Edgewell. 

Our Commitment To Inclusion 

At Edgewell, diversity of thought, background and experience helps us create better ideas, stronger teams and more innovative solutions. 

We're committed to building an inclusive workplace where everyone feels they belong. 

If you require any accommodations or adjustments during the recruitment process, please let us know and we'll work with you to ensure you have the support you need. 

#INT 

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.