Customer Service Representative

Edgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to foster a diverse, inclusive, and respectful environment where every team member can flourish and celebrate our shared achievements.

Customer Service Representative - Warsaw
Permanent, Warsaw, Poland
Attractive salary & benefits 
 
Let's Talk About You
You’re ambitious, but you want a career with purpose—we love that. You’re up for a challenge and ready to write the next chapter of your career story with a great group of encouraging colleagues. You want to make your mark and let your personality shine. Well, if you’re interested in our Customer Service Representative role, this might be your next step! We are looking for someone who is great at speaking with people and handling there queries as well as updating systems and databases to join Edgewell Personal Care – a global consumer goods business with a portfolio of over 25 brands (Wilkinson Sword, Hawaiian Tropic and Bulldog Skincare for Men… just to name a few!).
 
Now, Let’s Get Down to Business
Reporting to the you will be involved in supporting customers, processing orders and ensuring compliance with internal procedures.  
If there’s one thing you’ll get here at Edgewell, it’s a collaborative group full of likeable, diverse and nurturing colleagues. They’re an inspiring bunch. While your experience is of course important, we’re all about making useful things joyful, so we love when our prospective candidates are passionate about this too. 

Here’s a sample of what you’ll get up to:

• Processing incoming customer orders – email & EDI;
• Managing product availability via system database;
• Monitoring deliveries to customers;
• Handling customer complaints & issues related, liaising with colleagues
• or managers to find the best solutions to these issues.
• Providing high quality service, advice and technical support to Customers;
• Maintaining regular contact with customers via telephone and email, both in English and in Polish;
• Monitoring stock orders and issue invoices and credit notes;
• Preparing documents and reports for future reference.
• Cooperating with carriers and warehouse companies.

Are You Ready to Show Us What You’ve Got? 
Ideally you will have some experience of  multi-tasking, working autonomously, flexibly and collaboratively with individuals and customers located internationally.   

While your experience is of course important, we’re all about making useful things joyful, so we love when our prospective candidates are passionate about this too

Here’s what we are looking for: 

Experience in customer service or administration – ideally in FMCG consumer goods
Fluency in spoken & written English and Polish is required; additional European languages are an asset.
MS Office and SAP literate

University degree – would be an asset
Knowledge of PowerBI would be an asset
 

What we offer

A ‘can do’ working culture with the following benefits:

Attractive Salary, hybrid working with flexible hours policy, medical care, group life insurance, lunch vouchers, Social Fund, employee assistance programme, co-financing of Multisport card, employee referral program, no dress-code, company culture with focus on people

This is a fantastic role for someone who’s looking to gain some great experience in a Global Consumer Goods company where there will be excellent opportunity for learning and development

#INT

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.