Customer Service Representative


Warsaw, MZ, PL

Req ID:  4141
Job Type: 
Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.



Customer Service Representative

2 Year Contract

Full Time, Hybrid Working, Warsaw, Poland


Let’s Talk About You

You want to own your career and you’re ready to write the next chapter of your career story: a challenging and rewarding role as a Customer Service Associate. This is a perfect role for someone who is great at speaking with people and handling there queries as well as updating systems and databases. 


Let’s Get Down To Business

Reporting to the Customer Service Manager, you will be involved in supporting customers, processing orders and ensuring compliance with internal procedures.  


Here’s a sample of the type of things you will be responsible for:


Processing incoming customer orders – email & EDI, Booking invoices of customers, Managing product availability via system database, Monitoring deliveries to customers, Handling customer complaints & issues related, liaising with colleagues or managers to find the best solutions to these issues, Providing high quality service, advice and technical support to Customers, Maintaining regular contact with customers via telephone and email, both in English and in Polish, Monitoring stock orders and issue invoices and credit notes, Preparing documents and reports for future reference, and Cooperating with carriers and warehouse companies.


This is a fantastic role for someone who’s looking to gain some great experience in a Global Consumer Goods company where there will be excellent opportunity for learning and development.If there’s one thing you’ll get here at Edgewell, it’s a collaborative group full of likeable, diverse and nurturing colleagues. They’re an inspiring bunch. While your experience is of course important, we’re all about making useful things joyful, so we love when our prospective candidates are passionate about this too. 


Show Us What You’ve Got

In this role, it is important that you are multi-task person, able to work autonomously, flexibly and collaboratively with individuals and customers located internationally. 


In addition, it would be great if you have the following:


  • University degree
  • Experience in customer service or administration – ideally in FMCG consumer goods
  • Fluency in spoken & written English and Polish is required
  • MS Office and SAP literate

Now Take The Next Step

If you’re looking forward to progressing your career with us, then we’re looking forward to hearing from you. Please email an up to date CV in English along with your salary expectations.


Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.