Customer Service Manager

Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.

Customer Service Manager Central-Europe
Permanent, Warsaw, Poland
Attractive salary & benefits 
 
Let's Talk About You
You’re ambitious, but you want a career with purpose—we love that. You’re up for a challenge and ready to write the next chapter of your career story with a great group of encouraging colleagues. You want to make your mark and let your personality shine. Well, if you’re interested in our Customer Service Manager role, this might be your next step! We are looking for an experience Team Leader to join Edgewell Personal Care – a global consumer goods business with a portfolio of over 25 brands (Wilkinson Sword, Hawaiian Tropic and Bulldog Skincare for Men… just to name a few!).
 
Now, Let’s Get Down to Business
Customer Service Manager Central Europe will lead the market-facing Order Management teams for the business to support the corporate vision of maximizing value to the consumer and providing outstanding service levels to our trading partners through effective order management, appropriate financial controls and efficient and responsive Supply Chain processes. 
 
Here’s a sample of what you’ll get up to:

•    Lead local Customer Service organization and processes within the framework of the European Customer Service organization to support local business objectives.
•    Lead and manage efficiently the full Order-to-Invoice process by implementing best practices for process & organization. Ensure that customer enquiries, claims and complaints are responded in a prompt manner and returns / credit notes are followed up regularly and timely. 
•    Master Data Management: Ensure accurate and timely management of product, customer and pricing master data.
•    Monitor local Customer Services operations and support actions to resolve issues based on service level reports, out of stock root cause analysis and country-specific reports. 
•    Manage with local Demand / Central Supply Planning and local Sales Management key critical processes like product availability, promotion planning, promotion timing, product phase in/out, co-packing and SLOBS (slow moving and obsolete stocks) depletion. 
•    Determine product allocation process and priorities with Sales Management and Demand Planning, in alignment with Customer Segmentation models, taking into account customer sensitivity and cost considerations. 
•    Manage the integration of new and existing customers with the business through EDI, including coordination of Edgewell colleagues, technical experts from the VAN provider and customer team members.
•    Lead and Develop Personal Development plans with direct reports to optimize business delivery and future talent pool. 

 
Are You Ready to Show Us What You’ve Got? 
Ideally you will have experience as a Supply Chain/ Customer Service Manager/ Team Leader gained within a Consumer Goods/ Cosmetics/ Retail Company. While your experience is of course important, we’re all about making useful things joyful, so we love when our prospective candidates are passionate about this too.    

In addition, it would be great if you have the following skills and experience: 

•    Ideally, experience should have been gained in a consumer product environment, in a large multi-national company or major retailer
•    Experienced people manager/ team leader
•    Educated to University degree or equivalent in a numerate discipline
•    Strong knowledge of Supply Chain and associated systems (e.g. SAP, EDI)
•    Knowledge of the local market, trading structures and contract law
•    Proven track record within Sales, Customer Service or Supply chain Management 
•    Strong customer service and cost optimization focus
•    Fluency in English and Polish is essential

What we offer
A ‘can do’ working culture with the following benefits: 
Attractive Salary, hybrid working with flexible hours policy, medical care, group life insurance, lunch vouchers, employee referral program, no dress-code, company culture with focus on people
 
 
Now Take the Next Step
If you’re looking forward to progressing your career with us, then we’re looking forward to hearing from you. Please apply online with an up to date CV along with your salary expectations.
 
Alternatively, feel free to pass onto your colleagues who may be interested. For information about this great company, visit www.edgewell.com

#INT
 

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.