Customer Service Supervisor

Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.

Position summary

This position is to lead the whole customer service team offering and providing a high level of professional, efficient and collaborate service in all aspects of contact with internal and external customers:

-Manage customer orders properly by creating added value and achieving function target
-Improve customer service operation(conotinuous Kaizen)
-Temp staff management -Act as system (SAP) key user

Accountability

• Supervise CS temp staff to ensure sales order processing timely and accurately in system
• Communicate closely with Sales, Planning, 3PL for on-time in full delivery
• Monitor 3PL performance and coordinate customer claims/goods return handling and timely closure
• Track and report order fulfillment and work out actions to support customer service and continuous improvement initiatives.
• Improve and enhance SAP/BI tool to be more efficient, and act as SAP key user
• Team management: optimize team member workload allocation/ develop qualified role backup/ train the team on professional skills/ improve team service mindset and initiative
• Key KPI: Service rate to customer

#INT

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.