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Consumer Safety and Service Supervisor

Location: 

Tokyo, 13, JP

Req ID:  3253
Job Type: 
Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.

Position Summary

 

POSITION TITLE

Consumer Safety & Service Office manager

WORK LOCATION

Schick Japan

P&L RESPONSIBILITY             

NO

REVENUE RESPONSIBILITY

No

 

 The Consumer safety & Service Supervisor will be responsible for all aspects of complaints/inquiries from consumers & customers in order to improve business performance and ensures GVP (Good Vigilance Practice) management under JP pharmaceutical regulation

 

Universal Accountabilities

  • Ensures consumer’s/customer’s satisfaction through by handling daily complaints/inquiries from consumers & customers in cooperation with external call center & the other functions (QA, sales, MKT) as  a leader (消費者安全・お客様相談室スーパーバイザー)
  • Establishes data management procedure of consumer/customer complaints & inquiry to catch actual consumer’s / customer’s voice for seeking opportunity to enhance/improve business performance.
  • Issue regular (monthly) report to internal colleague & let them know the actual consumer’s & customer’s voice on time.
  • Ensures GVP (Good Vigilance Practice) management under JP pharmaceutical regulation by appropriate document preparation/maintenance.
  • Support RAQA territory to have effective operation
  • Prepare official letter to consumer/customer for complaint/inquiry by result of root cause analysis in corporate with the other function (Factory, QA, MKG)
  • Analyse consumer’s/customer’s voice & issue regular report monthly.
  • Maintain GVP procedure by proper document management
  • Assure to take corrective and preventive actions with other functions for customer protection and satisfaction based upon analyses of customer complaints based upon daily, weekly monthly and yearly bases

 

Edgewell Human Resources:  Job Description

 

 

 

 

Required Skills and Experience

Skill

  • A global outlook and understanding
  • Ability to use available information resources both formal and informal to identify issues and best solutions while assessing
    expected risks.
  • English communication in business level
  • Computer skills (proficiency in all MS office application)
  • Teamworking - a team player who is happy to roll-up their sleeves and participate at all levels of marketing
  • Positive Influence Skill to engage team for driving changes.              

  • Excellent communication skills for influencing at all range of company as well as agencies.

Experience

  • University graduate (Pharmacy or Chemistry))
  • More than 3-year experience in working with global FMCG /Cosmetics company (Medical Device Experience, preferrable) as consumer engagement / Quality assurance / product production management / technical function)/RA
  • Preferably have experience as “総括製造販売責任者” in cosmetic/quasi-drug

Working Relationships

Reports to Marketing Director ,

Work closely with Quality Assurance Team/RA/Tech Support

 

Job Tools

Microsoft Office Applications

Work Environment

Office based with domestic/international travel

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.