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Sr. Analyst - Network

Location: 

Shelton, CT, US

Req ID:  3301
Job Type: 
Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.

Position Summary

 

The Senior Network Analyst will be responsible for day-to-day operational support of our corporate network. This role is responsible for the implementation, configuration, and operations of network and security appliances.  This position will need to work collaboratively with functional areas and IT partners to achieve project objectives and deliverables to ensure we provide a high-quality response to our customers.  The right person for this role will be passionate about technology and providing high-quality service. He/she will be open and willing to take on various tasks and requests and manage them until completion which includes providing global support for the enterprise network which will require working outside US standard working hours.  We offer a hybrid work environment with an on-premises/remote work schedule.

Accountabilities

 

  • Provide support to various networking products and technologies such as routing, switching, firewall management, load balancing, optimization, and security.
  • Provide firewall configuration, management, validation, and support.
  • Perform troubleshooting activities and identify single points of failure/risks to the business and provide a reasonable solution to remediate the risk.
  • Monitor and analyze network and related system performance and provide reports on a regular basis identifying hotspots.
  • Perform daily ticket maintenance.
  • Actively monitor and react to real-time network conditions to quickly identify and react to issues and outages.
  • Maintain and update network infrastructure including but not limited to WAN Optimization, Wireless Controllers and Access Points, network switches, and packet tracer/analyzer software.
  • Contribute to and offer support for the overall ITIL Roadmap strategy for the company.
  • Prepares and follows detailed documentation, standards, and guidelines, for data, and wireless systems.
  • Take corrective action to improve system performance, and travel to off-site locations to perform related work as required.
  • Actively participate in strategy and business meetings as needed.
  • Participate in the 24/7/365 on-call rotation every six (6) weeks.

 

 

Required Skills and Experience

 

  • CCNP enterprise certification; Associate or Bachelor’s degree preferred
  • 5+ years’ experience in the following Cisco technologies:
    • ISE
    • Routers
    • WLC, Access Points
    • Catalyst, Nexus switches
    • DNA Center and Thousand Eyes Monitoring tools
  • Experience in multi-datacenter, multi-site network topologies and SD-WAN technologies
  • Proficient with networking technologies such as GLBP, HSRP, QoS, OSPF, BGP, NAT, and access lists.
  • Ability to manage policies, object groups, and end-user support.
  • Must have strong knowledge of common Cisco command line interface.

Preferred Skills and Experience

  • Strong interpersonal skills, and ability to collaborate and work cohesively with other cross-functional team members.
  • Strong customer service mindset.
  • Ability to make good judgments, and decisions, negotiate and problem solve.
  • Ability to understand and clearly communicate technical information to non-IT teammates.
  • Maintain a high level of knowledge regarding the client’s computing environment.
  • Must demonstrate a strong sense of urgency regarding solving end-user issues.
  • Efficiently and effectively solve problems regarding system errors or usage issues.
  • Must be able to minimize downtime by rapidly diagnosing and resolving problems.
  • Be able to track and document information regarding troubleshooting techniques.
  • Maintain a high level of teamwork and communication.
  • Strong time management capabilities.
  • Ability to perform after-hours work for scheduled maintenance and unscheduled issue resolution.

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Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.


Nearest Major Market: Bridgeport
Nearest Secondary Market: Danbury