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Customer Account Analyst

Location: 

St. Louis, MO, US

Req ID:  463
Job Type: 

We are a global team of 6000 visionaries, doers, and makers. Our portfolio of over 25 brands touches lives in more than 50 countries. Together, we reimagine good mornings and endless summers, beauty and bonding, confidence and determination.

 

Position Summary:

The Customer Service Analyst manages all aspects of Customer Order Management activities, distribution alignment and provides recommendations on ways to improve productivity and cost to serve levels. Customer Service Analysts are able to develop strategies and techniques to enhance the effectiveness of the department and our Customers’ supply chain. They may also work directly with customers helping to troubleshoot service-related issues and improvements to Customer Metrics.

Customer Service Analysts are part of a Customer Service organization that oversees Order to Cash activities for Canada, US and LATAM Regions.  The Customer Account Analyst will report to the Customer Service Supply Chain Manager.   

Accountabilities

  • Primary contact for any order management issues and communicates order status directly to the customer/broker or sales organization. 
  • Manage internal and external performance metrics and takes appropriate action when necessary.
  • Lead analytical opportunities to drive Cost to serve improvements and process improvements.
  • Utilize Lean Management/Philosophy to drive process improvements and elimination of waste.
  • Leads specialized order management functions – Brand Representation, Product Availability Analyst Role.
  • Leads and executes Product Launch Strategies; performs and reports key SCOR metrics = OTIF (Fill Rate / On Time Performance)
  • Execute efforts to reduce/eliminate Non-Trade Related Deductions such as shortages/compliance fines and analyzes efforts to minimize/eliminate future occurrences.
  • Visits key Customers to drive Order / Distribution enhancements & strategic initiatives.
  • Interact with all cross functional departments to ensure all efforts to mitigate order processing and informational/transactional errors.
  • Support improvement initiatives that deliver enhanced supply chain performance and service.
  • Exhibits proficiency in all Supply Chain/Order to Cash (OTC) Systems, Customer Systems and core supply chain processes.

Required Education, Skills and Experience

  • Undergraduate degree required
  • Analytical skills
  • Strong written and verbal communication skills
  • Must be self-actuated and have the ability to adapt to change
  • Computer proficiency

 

 

Working Relationships

  • Sales / Commercial Team
  • Customers’ Replenishment personnel
  • Channel/Account Team Counterparts
  • Distribution Team (Warehouse/Transportation)
  • Supply Planning Organization
  • Information Technology
  • EDI
  • Demand Planning

Work Environment

  • Willing to occasionally travel

 

Key Performance Indicators

  • Customer Engagement
  • Customer Scorecard Performance
  • Cost To Serve Analytics and Savings
  • Non-Working Trade Accountability

Edgewell is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

 

*CB* #LI-AS1


Nearest Major Market: St Louis