Senior Director, Customer Development

Edgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to foster a diverse, inclusive, and respectful environment where every team member can flourish and celebrate our shared achievements.

The Sr. Director of Customer Development is responsible for developing and executing customer and channel-specific strategies that align with the broader brand and business ambitions. This role acts as a critical connector between brand strategy, RGM and customer teams to ensure sustainable growth and market leadership.

Key Responsibilities

• Strategic Sales Development
  Develops customer and channel-specific sales strategies that deliver on the brand’s strategic ambition, ensuring alignment with category priorities and long-term business goals.
• Cross-Functional Partnership
  Partners with Customer Teams to:
• Represent the brand strategy and ensure consistency in execution across all touchpoints.
• Translate brand and category plans into actionable, customer-specific commercial plans.
• Integrated Planning
  Partners with Sales Planning teams to:
• Support the sales forecast and demand planning processes.
• Identify and close performance gaps through targeted sales initiatives and promotional activities.
• Customer Selling Decks
  Leads the creation of best-in-class customer selling decks that clearly communicate brand strategy, category insights, and tailored value propositions—enabling superior customer engagement and conversion.
• Governance and Guardrails
  Ensures commercial strategies and customer plans align with corporate policies, pricing strategies, and customer guardrails to protect brand equity, margin, and long-term sustainability.
• Performance Management
  Tracks and analyzes sales performance, customer KPIs, and ROI of customer programs. Uses insights to adapt strategy and tactics for continuous improvement.
• Team Leadership
  Leads and develops a high-performing team. Fosters a culture of accountability, innovation, and collaboration.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 10+ years of progressive experience in sales, customer development, or brand/commercial roles within CPG or retail.
• Proven track record of leading customer/channel strategies and delivering against sales targets.
• Strong analytical, leadership, and interpersonal skills.
• Ability to work cross-functionally and influence across levels.

The salary range for this position is $208,000- 312,000 Actual base salary offered to a candidate may vary based upon factors including, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance. 

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Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.