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Customer Account Associate



Req ID:  2781
Job Type: 
Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.


Customer Service Associate
You want to own your career and you’re ready to write the next chapter of your career story: a challenging and rewarding role as a Customer Service Associate with an exciting focus on sales support. This is a perfect role for someone who is looking for the opportunity to work in a business to business environment and provide valuable service to our retail partners.
This is an excellent opportunity for an experienced Customer Service or Logistics professional to be responsible for providing excellent customer service to our business partners and ensuring orders are processed in an accurate and timely manner. Reporting to the Customer Service Manager, you will be involved in keeping databases up to date and handling any queries or complaints. You will be part of a diverse team and will work closely with your manager and colleagues to support functions such as Sales and Supply Chain.  The role demands a great deal of stakeholder involvement and engagement at various levels, so is ideal for someone who enjoys communication and providing a great customer experience for all. Here’s a sample of the type of things you will be responsible for:
• Manage the processing of customer orders and invoicing, credit memos and returns. 
• Ensure that customer enquiries, claims and complaints are responded to in a prompt manner. 
• Provide first class customer care via telephone or email.
• Address any deduction made by customers at payment and quickly solve them by obtaining reimbursement or issuing credit notes to the greatest benefit of the company
• Measure and monitor customer service performance in support of the agreed strategies for the customers.
• Provide information to support the sales forecasting process when needed (for example promotional activities)
• Ensure customers and sales team are regularly informed regarding product availability issues. Communicate the replenishment lead time at order reception to the customer in case of shortage.
• Manage with the Customer Supply Chain Manager and the Supply and Demand Planning teams critical product availability issues, taking into account customer sensibility.
• Provide guidance to the warehouse and distribution service providers (e.g. carriers) to ensure effective and timely execution of customer orders.
Ideally you will have experience working in Customer Service, Logistics, or Purchasing gained within a global commercial or FMCG business. You must be fluent in French and have good English skills.
In this role, it is important that you are able to work autonomously, flexibly and collaboratively with individuals and teams within the business and outside. Professional experience is important. But it’s paramount you share our values and belief in ‘challenge to win’. 

Here are some of the requirements we are looking for: 
• Graduate is desirable, educated to a minimum of “A level” or equivalent essential.
• Strong experience in SAP, Data bases and systems and proficient with Microsoft Excel  
• Analytical and problem solving skills – essential
• Highly organized and able to manage deadlines effectively and efficiently
• High levels of attention to detail
• Passionate about customer service
• Fluent in French and good English (written and spoken)
• Finisher with the ability to juggle a variety of tasks and prioritize
• Experience of working within a similar business environment – FMCG 
This is a fantastic role for someone who’s looking to work in a team dedicated to providing best in class sales and customer support.



Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.