Warehouse Operations Manager - Customer Supply Chain

Edgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to foster a diverse, inclusive, and respectful environment where every team member can flourish and celebrate our shared achievements.

Position Summary

As the Warehouse Operations Manager for our Milton, ON distribution center, you will be the site leader with full P&L accountability, reporting to the Sr. Manager, North America Warehousing – Customer Supply Chain. This pivotal leadership role oversees all aspects of warehouse operations, driving excellence in service, quality, and cost management while leading a team of 20-25 employees.

In this position, you will strategically align distribution operations with broader business objectives, partnering closely with Supply Planning, Customer Service, Packaging and Transportation Management to ensure seamless delivery planning. As a site leader, you will champion operational excellence, lead transformation initiatives, and build strong
relationships across the organization to ensure the Milton facility consistently delivers exceptional results.

Key Responsibilities

Safety & Compliance

• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures in compliance with legal regulations
• Ensure all company-sponsored safety programs are administered correctly according to best practice
• Work in compliance with Ontario Occupational Health and Safety Acts and Regulations
• Champion Health, Safety, and Wellbeing initiatives for all employees and visitors
• Ensure compliance with ISO13485 and Health Canada Good Manufacturing Practice regulations and guidelines

Warehouse Operations Management

• Support the Canadian Operations Strategy
• Drive operational efficiency and customer service excellence
• Lead transformation change initiatives
• Develop and execute capability planning (including workforce planning) to ensure preparedness for future business needs
• Assess current SOPs, identify opportunities for improvement, and implement solutions
• Direct and manage all warehouse activities through supervisors and team leaders
• Plan, organize, and assign work to utilize skills and experience, ensuring daily and monthly customer service criteria on delivery performance are met
• Ensure the Warehouse Management System (WMS) is efficiently and effectively understood and used by all warehouse personnel
• Drive and support selection and implementation of WMS upgrades to improve customer experience and reduce operational costs

Quality & Cost Management

• Align practices to ensure cGMP compliance
• Partner with on site quality team to develop and track operational and quality metrics to improve performance
• Compare operational and quality parameters to external benchmarks to continuously improve performance across the Edgewell Distribution Network
• Develop and ensure adherence to budgets and costs
• Drive cost reductions and productivity improvements across the distribution operation
• Provide annual material movement and storage budget for the Milton location
• Maintain high levels of inventory control – Ensure completion and accuracy of A-B-C cycle count for all finished goods and additional controls, as required

Distribution Management Leadership

• Provide thought leadership on Distribution Management
• Develop facility layouts to maximize space utilization, productivity, and safety
• Identify and implement new technologies and information systems as required
• Serve as the key point of contact for tactical and operational considerations related to Edgewell Operations
• Ensure material storage requirements are met using efficient space utilization techniques
• Acquire, staff, and manage additional adequate storage facilities as required

Leadership & Change Management

• Champion transformation change management, collaborating with and influencing key business partners
• Cultivate and effectively manage relationships with senior leaders and peers
• Coach and manage the professional development of direct reports
• Promote Edgewell Core Values and improve warehouse team engagement through leadership and relationship development
• Hire, train, and manage warehouse personnel by providing leadership, counseling, motivation, discipline, and annual appraisals
• Communicate and coordinate activities regularly with other corporate functions (Sales, Transportation, US
• Warehousing, Packaging, Purchasing, Product Lifecycle, Safety and Employee Relations, IS/IT, Engineering, and Finance/Controllership)
• Conduct safety and work-related meetings to provide safety training/information, review cost performance, provide updates on business performance, and exchange views on operating challenges

Required Skills & Experience

• University degree with 5-7 years of experience in Distribution field
• General knowledge of shipping and transportation and thorough knowledge of warehousing and distribution procedures
• Experience with the implementation and use of leading Warehouse Management Systems
• Knowledge of ERP systems such as SAP
• Working knowledge of Accounting and Finance as it relates to Supply Chain Operations
• Knowledge of the Ontario Health and Safety Act, Edgewell HR policies, Ontario Employment Standards Act, and Edgewell HSES policies
• Previous experience successfully leading a team including mentoring and coaching, performance management, and conflict resolution
• Results-oriented analytical thinker with strong problem-solving abilities
• Demonstrated ability to apply process excellence methodology and tools
• Strategic mindset with honed analytical capabilities
• Excellent verbal and written communication skills, presentation skills, and executive presence
• Effective interpersonal skills and the ability to influence and manage change
• Strong organizational and project management skills
• Ability to successfully work within and promote a team environment
• Ability to travel up to 10% of the time

Working Relationships

• Key internal relationships include Packaging, Planning, Transportation, Customer Service and Procurement
• External relationships include vendors and service providers

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.