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Warehouse & Customer Service Coordinator


Mexico City, DIF, MX

Req ID:  1601
Job Type: 

We are a global team of 6000 visionaries, doers, and makers. Our portfolio of over 25 brands touches lives in more than 50 countries. Together, we reimagine good mornings and endless summers, beauty and bonding, confidence and determination.



Position Summary

Ensure that the imports process of the goods traded in Mexico comply with the legal requirements during its transportation and arrival to the Company warehouses, with the purpose of guaranteeing the supply of our products at the customer’s POs.  Make sure that the whole order process from receiving the POs until the delivery to our customers are fully received and processed in our system, managed by 3PL and shipped according to customer requirements and invoicing comply with local authorities requirements to enter the payment cycle without issues.

 Managing the operations with 3PL of inbound, storage and distribution of the merchandise, complying with the requirements of quality, service, timing, and cost previously established, according with the institutional policies and procedures, with the aim of contributing to achieving the business’ strategic goals.


Specific Accountabilities

  • Contributes to complying with the ABP (Annual Business Plan).
  • Storage costs and product distribution related to sales (percentage of such cost regarding sales).
  • Control of distribution expenses (special freights, additional storage space, overtime).
  • Time invested in the cycle of an order/request.
  • Percentage of effectiveness in distribution of products (Fill rate), in terms of volume and cost.
  • Percentage of effectiveness in deliveries (timing and quality).
  • Inventory accuracy.
  • Operating cost (warehouse and distribution).
  • In-bound cost control (merchandise coming into warehouses).
  • Organize and lead the destruction process for damaged or expired product
  • Coordinate and control all the 3PL activities related with reverse logistics


Required Skills and Experience

  • Bachelor Degree in Industrial engineering, preferably. Acceptable: Engineering in Transports, Mechanical Engineering.
  • 5 years in areas of warehouse and distribution, invoicing, customer service.
  • Management of warehouses (3PLs); distribution; inventory control; cost control; management of suppliers. Import processes – export of goods; cost control; traffic; storage and distribution of goods. Management of invoicing process and customer service.

 Preferred Skills and Experience

  • Desirable English command at intermediate level (read and write).
  • Advanced Office software; search for information in the Internet; Networking; Management software (ERP’s – preferable SAP).

 Working Relationships

  • Ability to lead change and influence behavior
  • Strong interpersonal and communication skills
  • Problem-solving ability.


 Work Environment           

  • Physical requirements.
  • Work schedules that vary from typical business hours.


Edgewell is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.