Customer Account Analyst, Exports

Edgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to foster a diverse, inclusive, and respectful environment where every team member can flourish and celebrate our shared achievements.

The Customer Account Analyst, Exports performs various Order to Cash functions that require a technical expertise to ensure efficient product distribution for international shipments, with a customer/channel order management focus.  Responsibilities may include supporting Demand Planning initiatives, managing Order to Cash processes, trouble-shooting product availability, and assisting in the coordination of shipments/distribution activities in accordance with customer’s expectations and Edgewell’s Supply Chain.    

This opportunity will have a hybrid schedule of Tuesdays and Wednesday at our St. Louis (Chesterfield, MO) office

Customer Service

• Exhibits proficiency in all Supply Chain/Order to Cash Systems, customer systems, and core supply chain processes, specifically for exported products.
• Tracks international shipments and provides appropriate and accurate export documents to ensure timely delivery, both short-term and long-term.
• Supports improvement initiatives that deliver enhanced supply chain performance.
• Identifies, analyzes, and interprets both technical and business opportunities.
• Maintains systems tables and data elements to assure data integrity.
• Evaluates ordering trends to meet fill rates and arrival dates.
• Organizes and analyzes product availability based on lead-times to minimize negative impacts (open stock and Asst.).

• Manage key projects and duties that align and enhance career growth opportunities.  (I.e., VMI for Managed Accounts, CPFR Activities, PBG Consumer / Customer Forecasting and other key strategic projects).

Working Relationships

• Sales
• Customers’ Replenishment Team
• Channel/Account Team Counterparts
• Supply Chain Organization
• Information Systems
• Planning and Scheduling
• Forecasting

Minimum Qualifications

• Undergraduate or Associates Degree preferred
• Detailed Oriented 
• Analytical skills
• Strong written and verbal communication skills
• Must be self-actuated and has ability to adapt to change.
• Computer literate.  Knowledge of Excel, PowerPoint, Word, Email
• Must have working knowledge of Customer Service and Analytics/problem solving.
• Willing to occasionally travel

Preferred Skill

• Bilingual skills – preferably Spanish.

The salary range for this position is $48,000 - $72,000. Actual base salary offered to a candidate may vary based upon factors including, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance. 

#LI-DR1

#LI-HYBRID

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.