Disputes Analyst

Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.

Hybrid: 3 days in office

Position Description:

The Regional Disputes Analyst is responsible for the end-to-end management of customer disputes across LATAM markets within a Shared Services / GBS environment. This role ensures timely resolution, financial risk mitigation, policy compliance, and accurate documentation of all deduction-related activities.The position acts as a key liaison between Accounts Receivable, Credit, Sales, Customer Service, Supply Chain, and external customers to drive effective dispute resolution and prevent recurrence through root cause analysis and process improvements.

Key Responsibilities

Dispute Management

• Receive, log, classify, and prioritize customer disputes in the tool provided by the company and case management systems.
• Review and validate supporting documentation (pricing agreements, trade promotions, contracts, proof of delivery, discounts, credit notes).
• Coordinate cross-functionally to investigate and resolve disputes within defined SLA timelines.
• Ensure proper approval workflow and compliance with internal control requirements (including SOX where applicable).
• Request credit notes in alignment with company policies.

Financial Control & Risk Management

• Analyze dispute impact on Accounts Receivable aging, DSO, and bad debt exposure.
• Monitor blocked balances and open deduction trends.
• Identify recurring issues and potential commercial or operational risks.

Reporting & Analytics

• Prepare and maintain regional dashboards and KPI reports, including:
• Dispute aging
• Resolution cycle time
• Top customers and root causes
• Market-level trends

Process Excellence & Continuous Improvement

• Support regional standardization initiatives within OTC processes.
• Maintain and update SOP documentation.
• Identify automation and optimization opportunities.
• Participate in transformation and process improvement projects within GBS.
• Perform root cause analysis (RCA) and recommend corrective and preventive actions.

Qualifications

Education

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.

Experience

• 2–4 years of experience in Accounts Receivable, Disputes Management, Credit, or Customer Deductions.
• Experience working in a regional Shared Services / GBS structure preferred.
• Exposure to multi-country LATAM operations is a plus.

Technical Skills

• Solid understanding of Order-to-Cash (OTC) processes.
• Experience with ERP systems (e.g., SAP, Oracle).
• Advanced Excel skills.
• Knowledge of SOX controls and compliance frameworks preferred.

Languages

• English is a plus

For more Information about how We Make Useful Things Joyful, Visit www.edgewell.com

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Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.