Customer Service Specialist- FTC

Edgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to foster a diverse, inclusive, and respectful environment where every team member can flourish and celebrate our shared achievements.

Customer Service Specialist

Location: Milan, Italy
Function: Customer Service
Working Pattern: Part-Time, Fixed-Term Contract (12 Months)

Making Useful Things Joyful

At Edgewell, we're behind some of the world's most trusted brands, including Wilkinson Sword, Schick, Billie, Bulldog, Hawaiian Tropic, Wet Ones and Jack Black. But we're about much more than the products we make.

We are a global team of 6,200 visionaries, doers, and makers. We bring joy to more than 50 countries, keeping a keen eye on efficiency and sustainability. We're also passionate about maintaining a diverse, inclusive, and respectful environment where our teammates can thrive. We are curious, collaborative and passionate about making everyday experiences better. We believe great ideas can come from anywhere, and we're committed to creating an environment where everyone feels valued, included and empowered to make an impact.

Move Forward: The Opportunity

We're looking for a customer-focused and detail-oriented Customer Service Specialist to join our team on a part-time, 12-month fixed-term basis. This role is critical in ensuring our customers receive a reliable, seamless service experience from order placement through to delivery.

As the key link between customers, Sales, Supply Chain and Logistics teams, you'll manage the end-to-end order process, proactively resolve issues and ensure customer requirements are met. You'll have the opportunity to make a tangible impact on customer satisfaction, service performance and operational efficiency while developing your expertise across customer operations and supply chain processes.

What You'll Do

• Manage customer orders accurately from receipt through to delivery, ensuring customer-specific requirements are met.
• Coordinate product availability, transportation bookings and delivery schedules to achieve on-time and in-full delivery performance.
• Monitor and proactively manage backorders, communicating product availability changes and delays to customers and Sales teams.
• Build trusted relationships with customers by providing timely updates on order status, delivery timelines and product availability.
• Manage customer enquiries, complaints, claims and returns, coordinating approvals and issuing credit notes where appropriate.
• Work closely with Sales, Supply Chain, Logistics and other internal stakeholders to resolve service-related issues efficiently.
• Maintain customer master data, procedure manuals and customer-specific product and material codes.
• Monitor daily, weekly and monthly performance reports, identifying risks and driving actions to support customer service and OTIF targets.

Listen Up. Speak Up: What You'll Bring

We're looking for someone who thrives in a fast-paced environment, takes pride in delivering excellent customer experiences and has a proactive approach to problem-solving. If you're organised, collaborative and passionate about customer service, we'd love to hear from you.

What You'll Bring

• A customer-first mindset with a passion for delivering exceptional service.
• Strong attention to detail and the ability to process information accurately.
• Excellent organisational skills and the ability to effectively manage multiple priorities and deadlines.
• Strong written and verbal communication skills across email, telephone and virtual collaboration tools.
• A proactive and solutions-focused approach to managing customer issues and service challenges.
• Confidence working independently while collaborating effectively with cross-functional teams.
• Proficiency in Microsoft Office applications, particularly Excel and Teams.
• Experience working with SAP and managing customer orders or service-related processes.

People First: Why Join Edgewell?

When you join Edgewell, you'll find:

• A supportive and collaborative culture where your contributions are valued.
• Opportunities to learn, grow and develop your career.
• Meaningful work supporting some of the world's most recognised consumer brands.
• Leaders who encourage fresh thinking, innovation and new ideas.
• Flexible working arrangements where possible.
• An inclusive environment where people can bring their authentic selves to work.
• Collaborative colleagues who genuinely care about each other's success.
• The opportunity to make a real impact on customer experience and business performance.

We believe our best work happens when people feel valued, respected and empowered to contribute.

Ready To Move Forward With Us?

If you're excited by the opportunity to join a team that's passionate about Making Useful Things Joyful, we'd love to hear from you.

Apply today and take the next step in your career with Edgewell.

Our Commitment To Inclusion

At Edgewell, diversity of thought, background and experience helps us create better ideas, stronger teams and more innovative solutions. We're committed to building an inclusive workplace where everyone feels they belong.

If you require any accommodations or adjustments during the recruitment process, please let us know and we'll work with you to ensure you have the support you need.

PLEASE KINDLY SUBMIT CV IN ENGLISH.

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Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.